The Small Print made a bit bigger!
- When placing an order from this website, you are accepting our terms and conditions as detailed here. We reserve the right to change the terms and conditions at any point without notice.
- In accordance with the Licensing Act 1964, it is an offence for any person under the age of 18 to buy or attempt to buy intoxicating drinks. By placing an order you are confirming that you are aged 18 or over. We reserve the right not to deliver if we are unsure of this. You will be contacted if this is the case.
- If your order is for another party and it contains alcohol then the recipient must be over 18 years of age. A signature may be required on delivery of all orders, the recipient must be aged 18 or over.
- We aim to ensure that all items listed on this website are available and in stock, there are occasions where this may not be possible. In this scenario we will make every effort to make contact as soon as possible to arrange an agreed substitution or refund.
- We strive to get your beers to you as quickly as possible, usually within 3 working days. However, we can not be held responsible for any delay outside of our control.
- During the ongoing pandemic, only the Falmouth shop is open. Opening hours are Tuesday to Saturday 10 am to 5 pm Any order placed after Thursday 5 pm will not be posted out until the following Tuesday when the shop reopens.
- Any special delivery instructions that comply with our terms and conditions will be passed onto our courier, we can not be held responsible if these are not followed by the delivery driver.
- We may have limits on certain items on our website. These apply per order, per household. If you exceed these limits we will refund you for the extra beers minus any postage costs/discounts.
- We request that you contact us immediately if you experience any issues regarding your delivery and we will do our best to rectify any problems as quickly as possible.
- Damaged or missing goods will be refunded or replaced..
- We are currently only accepting payment via Debit or Credit Card. We have removed Apple Pay / Google Pay for the time being as we have had issues with people not checking their delivery address is present or correct.
- Local Delivery is free on orders over £15 to postcodes: TR1, TR10-11, TR14-16, and free on orders over £30 to postcodes: TR2-9, PL25-26. Orders under these amounts costs £5 for local delivery
- National Delivery is free on all orders over £50, and £6 for anything less than £50.
- We can ship internationally on request, please contact us for a quote. We reserve the right to refuse or accept international orders at our discretion.
- We will not be responsible for any taxes or other charges encountered on receipt of an international order. Responsibility for any additional charges lie solely with the customer.
- Maximum of 24 items per order (does not apply to local deliveries). Any orders above 24 items will be asked to pay postage for an additional postage box. This is because we are only insured up to 24 items per box. After this we also get surcharged for the additional box to post out.
- By law, customers in the European Union have the right to cancel the purchase of an item within 14 days beginning from the day they, or a third party indicated by them, receives the goods.
- To cancel your purchase within the 14 day cooling-off period, please contact us.
- Please package the relevant item securely and send it to us within 30 days following the date that the item was delivered to you. For your protection, we highly recommend that you use a tracking service.
- Please note that you’ll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged, defective or incorrect.
- Refunds will be made as quickly as possible but will always be within 10 working days after we have received the goods and they are in a good condition.
- It is the customer’s responsibility to ensure the goods are correctly repackaged and safely returned at their expense.
- Discount codes cannot be used in conjunction with any other offers/promotions. It is a maximum of 24 items per order to receive the discounts. Any orders that go over this amount will be resolved via email.
- Gift cards/vouchers can be used multiple times until full amount has been redeemed.
- These terms and conditions do not affect your statutory rights.